After I Book my listing, when will the photographer contact me?
After your listing is booked, the photographer will contact you within 24 hours, or the next business day to confirm the appointment time, as well as give you staging tips.
What is the completion timeline for the work to be delivered?
Once the Virtual photos and/or videos have been taken, the Virtual Tour will be completed and transmitted to the websites listed in this email message typically within the next business day. An Order Completion Notification containing the link to the Virtual Tour will be emailed to you as well. If you do not receive the Order Completion Notification email, please contact Customer Support at (954) 651-9766 for further assistance.
Express Service — If you require guaranteed processing of your images for next morning delivery by 10:00 am, an express service charge of $35.00 is applicable. While our standard commitment of next business day is exemplary, we understand there are circumstances that require expedited delivery, this express image processing will satisfy these special requirements.
How long will the virtual tour be on the internet?
We will host your virtual tour for up to 18 months for no additional fees. The virtual tour can be extended for an additional 18 months period for $45.00. The agent can request to have the virtual tour become inactive at any time. You may also refresh your listing by requesting a new project for 50% off!
Is there a fee to cancel my project?
There is no charge for cancelling an appointment for the virtual tour shoot unless the appointment is cancelled within 48 hours of the shoot. If an appointment is cancelled inside 48 hours, a $25.00 cancellation fee will apply. If an appointment is cancelled the day of the appointment, a $40.00 cancellation fee will apply.
Does the agent need to be present when the tour is being photographed?
It is highly recommended that you or your representative are present at the shoot. If this is not possible, you waive artistic approval of the images.
Will the photographer stage the property?
Photographers are not certified staging professionals with the Real Estate Staging Association, but they will do what is known as “light staging”. Light staging improves the overall presentation of the photograph. Light staging includes:
-Turn on all available lighting
-Adjusting some lightweight furniture such as dining room chairs, kitchen chairs, etc.
-Straightening pillows and bedding
-Turning off ceiling fans and televisions
-Align window treatments
-Removing minor clutter
Before the photographer arrives, the property should be clean, prepared, and staged. Due to liability and risk of injury, photographers are instructed not to move furniture and not to move most objects within the property, particularly large, heavy objects and personal items.
What areas do you serve?
Our normal areas include most of South Florida, but we’ll shoot anywhere! If your property is outside our typical boundaries, we have to charge for time and travel. When placing an order online, the website calculates and includes any out of area fees.
I'm not a Realtor, I'm a homeowner, can I still use you guys?
Absolutely! We service B2B as well as end users. We also contract businesses, stores, and General Contractors
Didn’t find the answer?
Be sure to ask your question here, and not only will we answer it to your complete satisfaction, but we will extend our gratitude with 10% off your next booking!
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If you tried calling and it's after hours, then check our chat button located at the bottom corner of the website. If all attempts failed, reach us here and we will get back to you the very next business day, Promise!
2028 Harrison St Ste 206
Hollywood, Fl 33020
Mon to Fr: 9:00am - 7:00pm
Sat: 9:00am - 3:00pm